The main room with a double bed:
The door that connects to the second room:
The adjoining room which is a twin bed room, with a crib:
Clean spacious bathroom:
Mike proved to also be a wealth of information on good street food to eat around the Old Quarter, like egg coffee, banh mi and pho. We enjoyed many different types of food I'd never even heard about, and all of Mike's recommendations were good! Food in the highly rated Gia Ngu Restaurant downstairs from the lobby was delicious, and the included breakfast everyday had a good variety of Vietnamese and western dishes. We could also each order a plate of eggs (any style), french toast or pancakes freshly cooked to order, or a bowl of beef or chicken pho (Vietnamese noodle soup) brought to the table. We ate lunch at the restaurant to try out the menu and really enjoyed our meal (review to be posted later). The restaurant staff were always so friendly and loved chatting to our kids.
Part of the spread provided at the free breakfast:
The variety and quality were good for a free breakfast:
Made to order pancake:
A bowl of chicken pho:
We had also booked an overnight cruise to Halong Bay through the hotel. However it rained everyday during our trip, and on the morning of our booked cruise, Jennifer (another lovely front desk staff) greeted us while we were having breakfast in the restaurant downstairs, and informed us that most cruises that day would be cancelled. She helped us cancel our cruise, arranged for full refund of our deposit, and then arranged for our accommodation for that night. She had gone above and beyond her duty, which saved us a lot of hassle. The doormen and hotel porters were all very friendly and polite, always offering an umbrella whenever we went out, and running down the stairs to greet us and take the umbrella from us when we came back to the hotel. Just little things like that made our stay more special. On our final night in Hanoi, hubby made use of the spa service offered at the nearby sister hotel, the Essence Hanoi Hotel and Spa. After carrying our 13kg toddler in the carrier on our outings for four days (the crowded pavements and terrible traffic and rainy conditions made it very challenging to use the stroller), his sore shoulders and back thoroughly enjoyed the massage.
If you are ever in Hanoi, I highly recommend staying at the Essence Palace Hotel. What a bargain to experience such top service at such affordable price! It really rates as one of the best hotels we have experienced
Essence Palace Hotel
27 - 29 Gia Ngu Street
Old Quarter, Hoan Kiem District
Tel. +84 4 3926 2135
Please note that I was not paid to write this review. Just a very happy customer sharing the love.